11.19
<Troubleshooting>
Scanning problems
Condition
Suggested solutions
The scanner does
not work.
• Make sure that you place the original to be
scanned face down on the scanner glass, or
face up in the DADF.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the printer cable is connected
properly.
• Make sure that the printer cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the SmarThru
Configuration or the application you want to
use to make certain that the scanner job is
being sent to the correct port.
The unit scans
very slowly.
• Check if the machine is printing received
data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user’s guide.
Network Scan problems
Message appears
on your computer
screen:
• “Device can't be
set to the H/W
mode you want.”
• “Port is being
used by another
program.”
• “Port is
Disabled.”
• “Scanner is busy
receiving or
printing data.
When the
current job is
completed, try
again.”
• “Invalid handle.”
• “Scanning has
failed.”
• There may be a copying or printing job in
progress. Try your job again when that job is
finished, try your job again.
• The selected port is currently being used.
Restart your computer and try again.
• The printer cable may be improperly
connected or the power may be off.
• The scanner driver is not installed or the
operating environment is not set up properly.
• Ensure that the machine is properly
connected and the power is on, then restart
your computer.
• The USB cable may be improperly connected
or the power may be off.
Condition
Suggested solutions
I cannot find a
scanned image
file.
You can check the destination for the scanned file
on the Advanced page in the Network Scan
program’s Properties screen.
I cannot find the
scanned image
file after
scanning.
• Check if the scanned file is on your computer.
• Check Send image immediately to the
specified folder using an associated default
application on the Advanced page in the
Properties screen of the Network Scan
program to open the scanned image
immediately after scanning.
I forgot my ID
and PIN.
Check your ID and PIN in the Server page in the
Properties screen of the Network Scan program.
I cannot view
the Help file.
To view the Help file, you need to have Internet
Explorer 4 service pack 2 or above.
I cannot use the
Samsung
Network Scan
Manager
Check your operating system. Supported
operating systems are Windows 98/Me/NT 4.0/
2000/XP/2003. (Page 2.1)
Condition
Suggested solutions