Troubleshooting_ 70
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Paper feeding problems
Printing problems
CONDITION
SUGGESTED SOLUTIONS
Paper jams during
printing.
Paper sticks
together.
•
Check the maximum paper capacity of the
•
Make sure that you are using the correct type
•
Remove paper from the tray and flex or fan
the paper.
•
Humid conditions may cause some paper to
stick together.
Multiple sheets of
paper do not feed.
Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
Paper does not feed
into the machine.
•
Remove any obstructions from inside the
machine.
•
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
•
There is too much paper in the tray. Remove
excess paper from the tray.
•
The paper is too thick. Use only paper that
meets the specifications required by the
The paper keeps
jamming.
•
There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
•
An incorrect type of paper is being used. Use
only paper that meets the specifications
•
There may be debris inside the machine.
Open the front cover and remove any debris.
Transparencies stick
together in the paper
exit.
Use only transparencies specifically designed
for laser printers. Remove each transparency as
it exits from the machine.
Envelopes skew or
fail to feed correctly.
Ensure that the paper guides are against both
sides of the envelopes.
CONDITION
POSSIBLE
CAUSE
SUGGESTED
SOLUTIONS
The machine
does not print.
The machine is not
receiving power.
Check the power cord
connections. Check the
power switch and the power
source.
The machine is not
selected as the
default machine.
Select your machine as your
default machine in your
Windows.
Check the machine for the following:
•
The front cover is not closed. Close the front
cover.
•
Paper is jammed. Clear the paper jam. (See
•
•
The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
Disconnect the machine
cable and reconnect it.
The connection
cable between the
computer and the
machine is
defective.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different machine cable.
The port setting is
incorrect.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may
be configured
incorrectly.
Check the Printing
Preferences to ensure that
all of the print settings are
The printer driver
may be incorrectly
installed.
Repair the machine
The machine is
malfunctioning.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.