T
ROUBLESHOOTING
9.16
Solving Other Problems
The following chart lists some conditions that may occur and the recommended
solutions. Follow the suggested solutions until the problem is corrected. If the
problem persists, please call for service.
Paper Feeding Problems
Condition
Suggested solutions
Paper is jammed
during printing.
Paper sticks together.
• Ensure that there is not too much paper in the paper tray.
The paper tray can hold up to 250 sheets of paper,
depending on the thickness of your paper.
• Make sure that you are using the correct type of paper. See
• Remove paper from the paper tray and flex or fan the
paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the paper tray.
Load paper of only one type, size, and weight.
• If multiple sheets have caused a paper jam, clear the paper
Paper does not feed
into the machine.
• Remove any obstructions inside the machine.
• Paper has not been loaded correctly. Remove paper from
the tray and reload it correctly.
• There is too much paper in the paper tray. Remove excess
paper from the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the machine. See “Paper
The paper keeps
jamming.
• There is too much paper in the paper tray. Remove excess
paper from the tray. If you are printing on special
materials, use the Multipurpose tray.
• An incorrect type of paper is being used. Use only paper
that meets the specifications required by the machine. See
• There may be debris inside the machine. Open the front
door and remove the debris.
Transparencies stick
together in the paper
exit.
Use only transparencies specifically designed for laser
printers. Remove each transparency as it exits from the
machine.
Envelopes skew or fail
to feed correctly.
Ensure that the paper guides are against both sides of the
envelopes.