9
.13
<Troubleshooting>
Scanning problems
Condition
Suggested solutions
The scanner does
not work.
• Make sure that you place the original to be
scanned face down on the scanner glass,.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the printer cable is connected
properly.
• Make sure that the printer cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the
SmarThru
Configuration
or the application you want to
use to make certain that the scanner job is
being sent to the correct port.
The unit scans
very slowly.
• Check if the machine is printing received
data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
Message appears
on your computer
screen:
• “Device can't be
set to the H/W
mode you want.”
• “Port is being
used by another
program.”
• “Port is
Disabled.”
• “Scanner is busy
receiving or
printing data.
When the
current job is
completed, try
again.”
• “Invalid handle.”
• “Scanning has
failed.”
• There may be a copying or printing job in
progress. Try your job again when that job is
finished, try your job again.
• The selected port is currently being used.
Restart your computer and try again.
• The scanner driver is not installed or the
operating environment is not set up properly.
• Ensure that the machine is properly
connected and the power is on, then restart
your computer.
• The USB cable may be improperly connected
or the power may be off.
Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide
that came with your PC for further information on Windows error
messages.
Condition
Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“General
Protection Fault”,
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
machine timeout
error occurred.”
messages appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.