9
.12
<Troubleshooting>
Loose toner
• Clean the inside of the machine. Contact a
service representative to clean the inside of
the machine. After cleaning the inside of the
machine, if you still have the same
problems, contact a service representative.
• Check the paper type and quality. (See
• Remove the toner cartridge, and then install
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
Horizontal stripes
If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
• If the problem persists, the machine may
require repair. Contact a service
representative.
Curl
If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Condition
Suggested solutions
Copying problems
An unknown image
repetitively appears
on the next few
sheets or loose
toner, light print, or
contamination
occurs.
You machine is probably being used at an
altitude of 1,000 m (3,281 ft) or above. The
high altitude may affect the print quality from
loose toner or light imaging. You can set this
option through the
Printer
Tab in printer
driver’s properties. See page 3.9.
Condition
Suggested solutions
Copies are too light
or too dark.
Use
Darkness
arrows to darken or lighten the
backgrounds of copies.
Smears, lines,
marks, or spots
appears on copies.
• If the defects are on the original, press
Darkness
arrows to lighten the background
of your copies.
• If there are no defects on the original, clean
Copy image is
skewed.
• Ensure that the original is face down on the
scanner glass.
• Check that the copy paper is loaded
correctly.
Blank copies print
out.
Ensure that the original is face down on the
scanner glass.
Image rubs off the
copy easily.
• Replace the paper in the tray with paper
from a new package.
• In high humidity areas, do not leave paper in
the machine for extended periods of time.
Frequent copy
paper jams occur.
• Fan the stack of paper, then turn it over in
the tray. Replace the paper in the tray with a
fresh supply. Check/adjust the paper guides,
if necessary.
• Ensure that the paper is the proper paper
weight. 75 g/m
2
paper is recommended.
• Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
toner cartridge
produces fewer
copies than
expected before
running out of
toner.
• Your originals may contain pictures, solids,
or heavy lines. For example, your originals
may be forms, newsletters, books, or other
documents that use more toner.
• The machine may be turned on and off
frequently.
• The scanner lid may be left open while
copies are being made.
Condition
Suggested solutions