S
OLVING
P
ROBLEMS
7.30
Common Windows Problems
N
OTE
: Refer to the Microsoft Windows 9x/Me/NT 4.0/2000/2003/
XP User’s Guide that came with your PC for further information on
Windows error messages.
Transfer Belt
Error
The transfer belt is either
not working or not
correctly installed in the
printer.
Replace the transfer belt.
OR
Make sure the installed transfer belt
is properly seated.
Tray2 Error
Optional Tray2 is not
properly installed or
connected to the printer.
After turn the printer off and then
back on, reinstall the optional tray2.
If the message persists, contact a
service representative.
Tray2 Jam
Cover Open
Tray2 jam cover is open.
Close Tray2 cover firmly.
Waste Motor
Error
A problem has occurred in
the waste toner motor.
Contact a service representative.
Replace/Install
Waste Toner Tank
The waste toner container
is full.
Replace the waste toner container
Message
Status
Do this...
Problem
Possible Cause and Solution
“File in Use” message
appears during installation.
Exit all software applications. Remove all software from the
StartUp Group, then restart Windows. Reinstall the printer
driver.
“Error Writing to LPTx”
message appears.
• Ensure that the cables are connected correctly and the
printer is on.
• If bi-directional communication is not turned on in the
driver, it will also cause this message.
“General Protection Fault”,
“Exception OE”, “Spool32”,
or “Illegal Operation”
messages appear.
Close all other applications, reboot Windows and try
printing again.
“Fail To Print”, “A printer
timeout error occurred.”
messages appear.
These messages may appear during printing. Just keep
waiting until the printer finishes printing. If the message
appears in standby mode or after printing is complete,
check the connection and/or whether an error occurred.