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Samsung SCX-5312F MFP (ver.1.00)
T
ROUBLESHOOTING
8.14
Copy image is skewed.
Ensure that original is positioned correctly on
document glass.
Check that copy paper is loaded correctly.
Blank copies.
Ensure that the original is face down on the
document glass or face up in the ADF.
Image rubs off the copy
easily.
Replace the paper in the cassette with paper from a
new package.
In high humidity areas do not leave paper in the
product for extended periods of time.
Frequent copy paper jams.
Fan the stack of paper, then turn it over in the
cassette. Replace paper in paper cassette with a fresh
supply. Check/adjust paper guides.
Ensure that the paper is the proper paper weight. 20
lb (75 g/m
2
) bond paper is recommended.
Check for copy paper or pieces of copy paper
remaining in the product after a paper jam has been
cleared.
Toner yield is lower than
expected and TONER LOW
message appears in the LCD.
Toner may be lodged in the cartridge. Remove the
toner cartridge. Shake the toner cartridge and tap
along the top of the toner cartridge over a waste
receptacle. Take care not to touch the exposed toner
on the left side of the cartridge.
Fewer copies from the toner
cartridge than expected.
Originals contain pictures, solids, or heavy lines.
Originals are forms, newsletters, books etc. The
product is being turned on and off frequently. The
document cover is being left open while copies are
being made.
The following message appears
on the computer screen:
Scanner is busy receiving or
printing data. When the current
job is completed, try again.
There may be a copying or printing job in progress.
When the current job is completed, try the job again.
Condition
Suggested solutions