Solving Problems
6.8
Troubleshooting Error Messages
When the printer experiences an error, the control panel will
indicate an error message with the indicator lights and the
Smart Panel program window will display to show the printer’s
status or errors. Find the light pattern below that matches the
printer light pattern and follow the solutions to clear the error.
LED status legend
LED pattern
Possible Problem and Solution
When the LED is blinking, the corresponding
toner cartridge is low. Order a new toner
cartridge. You can temporarily improve print
quality by redistributing the toner. See
When the LED is lit, the corresponding toner
• When the LED is lit, the corresponding
toner cartridge is totally exhausted.
Remove the old toner cartridge and install
a new one. See “Replacing Toner
• The lighting toner cartridge is wrong. Only
install a Samsung toner cartridge,
designed for your printer.
• A paper jam has occurred. To solve the
• The front or top cover is opened. Close the
front or top cover.
• There is no paper in the tray. Load paper
in the tray.
• The waste toner container is not
installated or full. Check the container.
• Your system has some problems. If this
problem occurs, contact your service
representative.
symbol for green light on
symbol for red light on
symbol for red light blinking
symbol for light off
Common Windows Problems
N
OTE
: Refer to the Microsoft Windows 98/Me/NT 4.0/2000/
2003/XP User’s Guide that came with your PC for further
information on Windows error messages.
Problem
Possible Cause and Solution
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software
from the StartUp Group, then restart Windows.
Reinstall the printer driver.
“General Protection
Fault”, “Exception OE”,
“Spool32”, or “Illegal
Operation” messages
appear.
Close all other applications, reboot Windows and
try printing again.
“Fail To Print”, “A printer
timeout error occurred.”
messages appear.
These messages may appear during printing. Just
keep waiting until the printer finishes printing. If
the message appears in standby mode or after
printing has been completed, check the
connection and/or whether an error has occurred.
The printer does not
print PDF file correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF file and the
Acrobat products:
Printing the PDF file as an image may solve this
problem. Turn on Print As Image from the
Acrobat printing options.
N
OTE
:It will take longer to print when you print a
PDF file as an image.