Solving Problems
6.5
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be
avoided. If a paper jam occurs, follow the steps outlined in
• Follow the procedures on page 3.2. Ensure that the
adjustable guides are positioned correctly.
• Do not overload the tray.
• Do not remove the paper from the tray while printing.
• Flex, fan, and straighten the paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print materials. See “Paper
• Ensure that the recommended print side of print materials is
facing up in the tray.
Solving Print Quality Problems
Dirt inside of the printer or improper paper loading may reduce
print quality. See the table below to troubleshoot problems.
Problem
Solution
Light or faded
print
If a vertical white streak or faded area appears on the
page:
• The toner supply is low. You may be able to
temporarily extend the toner cartridge life. See
• The paper may not meet paper specifications (for
• A combination of faded or smeared defects may
indicate that the printer needs cleaning. See
page 5.7.
Toner specks
The paper may not meet specifications (for example,
Dropouts
If generally rounded, faded areas occur randomly on
the page:
• A single sheet of paper may be defective. Try
reprinting the job.
• The moisture content of the paper is uneven or the
paper has moist spots on its surface. Try a different
• The paper lot is bad. The manufacturing process
can cause some areas to reject toner. Try a different
kind or brand of paper.
• The toner cartridge may be defective. See “Vertical
• Change the printer option and try again. Go to
printer properties, click Paper tab, and set paper
type to Thick. Refer to the Software Section for
details.
• If these steps do not correct the problems, contact
a service representative.
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
Aa
Bb
Cc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc