9
.7
<Troubleshooting>
Understanding display messages
Messages appear on the Smart Panel program window or the control
panel display to indicate the printer’s status or errors. Refer to the tables
below to understand the messages’ meaning and correct the problem if
necessary. Messages and their meanings are listed in alphabetical
order.
Note
When you call for service, it is very convenient to tell the
service representative the display message.
Message
Meaning
Suggested solutions
Door Open
The
front cover
or
rear cover
is not
securely latched.
Close the cover until
it locks into place.
Duplex Jam 0
Check Inside
Paper has jammed
during duplex
printing.
Duplex Jam 1
Open/
Close Door
Paper has jammed
during duplex
printing.
Fuser Door Open
The
fuser door
is
not securely latched.
Open the
rear cover
and close the
fuser
door
until it locks into
place.
For the location of
the
fuser door
, see
Load Manually
Press Stop Key
The
multi-purpose
tray
is empty in
manual feed mode.
Load a sheet of print
material and press
Stop
.
Low Heat Error
Cycle Power
There is a problem
in the fuser unit.
Unplug the
power
cord
and plug it back
in. If the problem
persists, please call
for service.
LSU Hsync Error
Cycle Power
A problem has
occurred in the LSU
(Laser Scanning
Unit).
Unplug the
power
cord
and plug it back
inches. If the
problem persists,
please call for
service.
LSU Motor Error
Cycle Power
A problem has
occurred in the LSU
(Laser Scanning
Unit).
Unplug the
power
cord
and plug it back
inches. If the
problem persists,
please call for
service.
Main Motor Locked
There is a problem
in the main motor.
Open and then close
the
front cover
.
Open Heat Error
Cycle Power
There is a problem
in the fuser unit.
Unplug the
power
cord
and plug it back
in. If the problem
persists, please call
for service.
Over Heat Error
Cycle Power
There is a problem
in the fuser unit.
Unplug the
power
cord
and plug it back
in. If the problem
persists, please call
for service.
Paper Jam 0
Open/Close Door
Paper has jammed
in the feeding area
of the tray.
Paper Jam 1
Open/Close Door
Paper has jammed
in the fuser area.
Paper Jam 2
Check Inside
Paper has jammed
in the paper exit
area.
Printing...
The printer is
printing jobs using
the displayed
language.
Complete your
printing.
Ready
The printer is on-line
and ready to printer.
Use your printer.
Self Diagnostic...
The engine in your
printer is checking
some problems
detected.
Please wait a few
minutes.
Sleeping...
The printer is on
power save mode.
When data is
received, it switches
to on-line
automatically.
Tray 1
Paper Empty
There is no paper in
the
tray 1
.
Load paper in the
tray 1
Tray 2
Paper Empty
There is no paper in
the
optional tray 2
.
Load paper in the
optional tray 2
. See
Message
Meaning
Suggested solutions