S
OLVING
P
ROBLEMS
7.31
7
Common Macintosh Problems
Problems in the Chooser
Printing Errors
Problem
Possible Cause and Solution
The printer driver icon
does not appear in
Chooser.
Software is not installed correctly.
• The LaserWriter driver should be present as part of the
Macintosh OS. Make sure that the LaserWriter driver is in the
Extensions folder within the Systems folder. If not, install
the LaserWriter driver component from the Macintosh OS CD.
• Make sure that you are using a high-quality cable.
• Make sure that the printer is on the correct network. Select
Network or AppleTalk Control Panel from Control
Panels in the Apple menu and then choose the correct
network.
The printer name does
not appear in the
Select a PostScript
Printer box in the
Chooser.
• Make sure that the cables are connected correctly and the
printer is turned on.
• Check if “Ready” appears on the display of the control panel. If
not, press the
On Line/Continue
button to switch your printer
to on-line.
• Make sure that the correct printer driver has been selected in
Chooser.
• If the printer resides on a network with multiple zones, make
sure that the correct zone is selected in the AppleTalk Zones
box in Chooser.
• Make sure that AppleTalk is on; the button next to Active is
selected in Chooser. You may need to restart the computer to
activate the change.
Problem
Possible Cause and Solution
You cannot use the
computer while the
printer is printing.
Background Printing has not been selected.
• For LaserWriter 8.3, turn Background Printing on in the
Chooser. Status messages will now be redirected to the Print
Monitor allowing you to continue working while the computer
is processing data to be sent to the printer.
• For LaserWriter 8.4 or higher, turn Background Printing on
at the Print window.