S
OLVING
PROBLEMS
6.23
6
Troubleshooting PS Errors
The following situations are PS language specific and may occur
when several printer languages are being used.
N
OTE
: To receive a printed or screen displayed message when PS
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
Problem
Possible Cause
Solution
PostScript file can
not be printed.
The PostScript driver
may not be installed
correctly.
Or a problem has
occurred in the
PostScript DIMM.
• Reinstall the PS driver, referring to
• Print a configuration page and verify
that the PS version is available for
printing.
• If the problem persists, contact a
service representative.
Letters are
fragmented and
illegible.
The pure binary data
option is selected as
the data format for
your print job.
Set the data format for your print job to
the ASCII option.
A PS error page
prints.
Print job may not be
PS.
Make sure that the print job is a PS job.
Check to see whether the software
application expected a setup or PS
header file to be sent to the printer.
The optional Tray2
is not selected in
the driver.
The printer driver has
not been configured to
recognise the optional
Tray2.
Open the PostScript driver properties
and set the Tray2 item of the Device
option to Installed.