T
ROUBLESHOOTING
8.24
Copying Problems
Condition
Suggested solutions
Copies are too light or too
dark.
Use the Contrast button to darken or lighten the
background of the copies.
Smears, lines, marks or spots
appears on copies.
• If defects are on the original, press the Contrast
button to lighten the background of your copies.
• If no defects are on the original, clean the document
glass and underside of the document cover. See
Copy image is skewed.
• Ensure that the original is positioned correctly on
document glass.
• Check that the copy paper is loaded correctly.
Blank copies print out.
Ensure that the original is face down on the document
glass or face up in the Automatic Document Feeder (for
SCX-4116/4216F only).
Image rubs off the copy
easily.
• Replace the paper in the paper tray with paper from a
new package.
• In high humidity areas, do not leave paper in the
machine for the extended periods of time.
Frequent copy paper jams
occurs.
• Fan the stack of paper, then turn it over in the paper
tray. Replace the paper in the tray with a fresh supply.
Check/adjust the paper guides, if necessary.
• Ensure that the paper is the proper paper weight.
75 g/m
2
(20 lb) bond paper is recommended.
• Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam has been
cleared.
Fewer copies from the toner
cartridge than expected prints
out.
• Your originals may contain pictures, solids or heavy
lines. For example, your originals may be forms,
newsletters, books or other documents that use more
toner.
• The machine may be turned frequently on and off.
• The document cover may be left open while copies are
being made.