Manual page

Samsung SCX-5835FN User Manual (ver.1.00)
Troubleshooting_ 118
Copying problems
Curl or wave
Ensure that the paper is loaded properly.
Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (See "Print media specifications" on
page 131.)
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or
creases
A
Ensure that the paper is loaded properly.
Check the paper type and quality. (See "Print
media specifications" on page 131.)
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machine. (See "Cleaning the inside" on
page 105.)
Solid Color or
Black pages
The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 125.)
The machine may require repair. Contact a
service representative.
Loose toner
A
Clean the inside of the machine. (See
"Cleaning the inside" on page 105.)
Check the paper type and quality. (See "Print
media specifications" on page 131.)
Remove the toner cartridge and then, install a
new one. (See "Replacing the toner cartridge"
on page 125.)
If the problem persists, the machine may
require repair. Contact a service
representative.
CONDITION
SUGGESTED SOLUTIONS
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
The paper may not meet paper
specifications. (See "Print media
specifications" on page 131.)
Horizontal stripes
If horizontally aligned black streaks or smears
appear:
The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 125.)
If the problem persists, the machine may
require repair. Contact a service
representative.
Curl
If the printed paper is curled or paper does not
feed into the machine:
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin. (See "Opening Printing
Preferences" on page 55.)
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.
Your machine is probably being used at an
altitude of 1,500 m (4,921 ft) or above.
The high altitude may affect the print quality,
such as loose toner or light imaging. Change the
correct altitude setting to your machine. (See
"Altitude adjustment" on page 41.)
CONDITION
SUGGESTED SOLUTION
Copies are too light
or too dark
Use Light and Dark arrows to lighten or darken
the backgrounds of copies in the Basic tab of
the Copy menu.
Smears, lines,
marks, or spots
appear on copies.
If the defects are on the original, press Light
and Dark arrows to lighten the background of
your copies in the Basic tab of the Copy
menu.
If there are no defects on the original, clean
the scan unit. (See "Cleaning the scan unit"
on page 105.)
CONDITION
SUGGESTED SOLUTIONS