Troubleshooting_ 117
Dropouts
If faded areas, generally rounded, occur
randomly on the page:
•
A single sheet of paper may be defective.
Try reprinting the job.
•
The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try a different brand of paper. (See "Print
•
The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
•
Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
•
If these steps do not correct the problem,
contact a service representative.
White Spots
If white spots appear on the page:
•
The paper is too rough and a lot of dirt from a
paper falls to the inner devices within the
machine, so the transfer roller may be dirty.
Clean the inside of your machine. (See
•
The paper path may need cleaning. (See
Vertical lines
If black vertical streaks appear on the page:
•
The surface (drum part) of the toner
cartridge inside the machine has probably
been scratched. Remove the toner cartridge
If white vertical streaks appear on the page:
•
The surface of the LSU part inside the
Color or Black
background
If the amount of background shading becomes
unacceptable:
•
Change to a lighter weight paper. (See "Print
•
Check the environmental conditions: very
dry conditions or a high level of humidity
(higher than 80% RH) can increase the
amount of background shading.
•
Remove the old toner cartridge and, install a
Toner smear
If toner smears on the page:
•
Clean the inside of the machine. (See
•
•
Remove the toner cartridge and then, install
CONDITION
SUGGESTED SOLUTIONS
Vertical repetitive
defects
A
If marks repeatedly appear on the printed side of
the page at even intervals:
•
The toner cartridge may be damaged. If you
still have the same problem, remove the
toner cartridge and, instll a new one. (See
•
Parts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
•
The fusing assembly may be damaged.
Contact a service representative.
Background
scatter
Background scatter results from bits of toner
randomly distributed on the printed page.
•
The paper may be too damp. Try printing
with a different batch of paper. Do not open
packages of paper until necessary so that
the paper does not absorb too much
moisture.
•
If background scatter occurs on an envelope,
change the printing layout to avoid printing
over areas that have overlapping seams on
the reverse side. Printing on seams can
cause problems.
•
If background scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in Printing Preferences. (See
Misformed
characters
•
If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try different paper. (See
•
If characters are improperly formed and
producing a wavy effect, the scanner unit may
Page skew
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. (See "Print
•
Ensure that the guides are not too tight or too
loose against the paper stack.
CONDITION
SUGGESTED SOLUTIONS