7.1
<Troubleshooting>
7
Troubleshooting
This chapter gives helpful information on what to do if you encounter a
problem.
This chapter includes:
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•
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Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided.
When a paper jam occurs, follow the steps outlined on page 7.1.
• Follow the procedures on page 4.4. Ensure that the adjustable guides
are positioned correctly.
• Do not overload the tray. Ensure that the paper level is below the
paper capacity mark on the inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (See "Setting the paper size and
Clearing paper jams
When a paper jam occurs, the warning message appears on the display
screen. Refer to the table below to locate and clear the paper jam.
Message
Location of jam
Go to
MP Tray
Paper Jam 0
In the multi-purpose tray
Tray 2
Paper Jam 0
In the optional tray
Paper Jam 0
Open/Close Door
In the paper feed area and
inside the machine
Paper Jam 1
Open/Close Door
Inside the machine
Paper Jam 2
Check Inside
Inside the machine and in the
exit area
Duplex Jam 0
Check Inside*
Inside the machine
Note
The symbol * denotes an optional feature depending on
machines.
Caution
To avoid tearing the paper, pull the jammed paper out gently
and slowly. Follow the instructions in the following sections to
clear the jam.
In the paper feed area
If paper is jammed in the paper feed area, follow the next steps to release
the jammed paper.
1
Using the handle, completely open the front cover.
2
Carefully remove the paper by pulling in the direction as shown
below. Go to step 7.
If you cannot find the jammed paper, or if there is any resistance
removing the paper, stop pulling, and go to step 3.